Which processes are best to automate in an SME?

High-impact areas include incoming invoices, quote creation, order processing, travel expenses, master data, routine customer service and reporting. Rule of thumb: repetitive, rule-based and with clearly structured data.

What is the difference between RPA and AI automation?

RPA automates clearly rule-based click sequences. AI automation can additionally understand content, take decisions and handle language. Modern solutions combine both.

How quickly does process automation pay off?

Typical ROI is 6 to 18 months. For high-volume processes such as incoming invoices, often as early as 3 to 6 months.

Will employees lose their jobs because of automation?

In our experience, no. Automation takes over routine work and frees employees to focus on value-adding tasks. We explicitly support the change process.

Do I need new software for process automation?

Often not. Many automations can be built as extensions of your existing ERP, CRM and Office systems. We pragmatically choose the most cost-effective architecture.

Process Automation

Process automationfor the German Mittelstand

Routine work out, value creation in. We automate invoice processing, quote creation, customer inquiries and ERP workflows with AI, RPA and low-code, pragmatically and with clear ROI.

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Six levers for more efficiency in your SME

From incoming invoices to AI agents. We choose the solution that takes effect fastest in your context.

Document processing

Automated extraction of invoices, delivery notes and orders with AI. Direct hand-off to your ERP system.

Email & inquiry automation

Incoming inquiries are classified, answered or routed to the right person, often fully automatically.

AI agents for routine work

Autonomous agents take over quote creation, master data maintenance, reporting and customer communication.

ERP & CRM integration

Seamless integration with your existing systems, from SAP and Microsoft Dynamics to industry-specific solutions.

Workflow automation

Recurring business processes modelled as digital workflows with clear ownership and escalation paths.

Low-code & RPA

Where it makes sense we combine AI with robotic process automation and low-code platforms for maximum cost effectiveness.

Frequently asked questions

Which process costs you the most time?

In a free initial call we identify the three most cost-effective automation levers in your company.

Free initial consultation 06150 184973-0

Subject matter expert

Lars Zimmermann, Managing Director & AI Manager

AI Manager (IHK), Certified Business Administrator (IHK) and Master Metal Construction (HWK). 20 years of industrial experience in the German manufacturing Mittelstand. The content of this page is based on hands-on consulting practice with SMEs in Germany and is regularly updated to reflect current regulation and technology.

AI Manager (IHK)Updated on April 20, 2026